Admin development programme
Today's administrative professional needs flexibility and a broad portfolio of skills including self-motivation, assertiveness, and dealing with difficult people. You will benefit from this four day course if you are an administrator, ward clerk/receptionist, medical secretary or PA, who wants to enhance your administrative support skills, as well as evaluating your existing techniques. This highly participative four-day programme uses facilitated discussions, group activities and reflective time to provide a rich learning experience that can be applied directly back in the workplace.
Appraisal for managers
This half day appraisal workshop aims to equip managers and supervisors with the necessary skills required to carry out an effective performance review with their staff. There will be strong emphasis on setting SMARTR objectives and providing effective feedback that will assist you in measuring your team's performance.
Bookings for this course is done on our new booking system:
F2F sessions: Barts Health Course Bookings
Virtual sessions: Barts Health Course Bookings
Assertiveness & Confidence
In line with our core values and behaviours, when you work with assertiveness you will communicate with confidence, recognise your rights and responsibilities to each other, and know how to deal with potentially difficult situations.
This e-learning module will help you understand more about your own and others behavioural styles, the relationship between assertiveness and self-esteem, the impact of how we communicate - both verbally and non-verbally, and provide you with the knowledge to develop better working relationships or achieve better working outcomes - by working with assertiveness.
Communication skills
This half day highly participative workshop in which delegates will learn about the importance of effective communication and some of the tools and techniques that can be used to improve the way you communicate with others.
Complaints training
It can be difficult to know that a complaint has been made about you or a member of your team. It can be equally difficult to investigate such complaints, especially if you have never been involved in a complaint or an investigation before.
The Central Complaints Team delivers practical/virtual workshops on complaints handling across the Trust, to equip staff with the skills for dealing with complaints - the below module is covered during the session:
- Patient Complaint Training- Writing a good response
Customer care training
This half day workshop, described by an attendee as “the best customer care workshop I’ve been on” explores the way in which we communicate with our patients, visitors and colleagues, using a theatre forum approach. Participants will watch professional actors play out different scenarios taken from patient feedback and then have the opportunity to replay what they have seen making positive changes along the way until an agreeable solution is found.
Effective Mentoring
Anyone in any discipline who is, or might become, a mentor.
The course is a rich mixture of tutor input, individual tasks, and small group work. Every opportunity is taken for delegates to practise their individual skills so that, by the end of the day, everyone will feel more confident as a mentor. In addition, every delegate will have a better plan for their own personal development.
Interview skills workshop
This half day workshop takes a practical approach to help participants prepare for a job interview. There will be a strong emphasis on communication skills and the skills needed in handling interview questions in a confident manner.
Additional Information: Can you to bring a copy of a job description and person specification of a job that you would like to apply for. This is used as resources for a group activity.
Bookings for this course is done on our new booking system - Barts Health Course Bookings
Introduction to Medical Terminology
This session gives admin and clerical staff an understanding of general medical terminology. It offers an awareness of clinical services for all those working within healthcare.
Bookings for this course is done on our new booking system - Barts Health Course Bookings
Managing your time
Time is a resource we all have – and sometimes we wish we had more of it, but we only have 24 hours in a day and that doesn’t change. So it is important to make best use of time.
This e-learning module is for any member of staff who would like to manage their time more effectively, and learn tools and techniques that will enable them to achieve their highest priorities.
Within the module there will be opportunity to consider and reflect upon how you manage your time - and to think about how you might want to manage this differently to achieve the outcomes you want, inside or outside work.
Learning Outcomes:
- To understand how to identify your greatest priorities
- To understand how to assess urgency versus importance
- To recognise and manage your time stealers
- To apply knowledge to develop a day-to-day work plan
Minutes of a Meeting
The course identifies the skills needed for producing minutes and is highly participative and made up of small and whole group exercises. All participants will be given the opportunity to write a set of minutes and to receive individual feedback on their work.
Presentation skills
The emphasis of this programme will be on participatory learning. During the day participants will give at least one presentation and receive feedback from the trainer and other participants. Where available, presentations may be subject to video playback in order to assist with learning.
Project Management Introduction
A skilled manager or administrator, competent in their own role, may be asked to occasionally project manage a scheme without having the experience, professional skills or qualification to do so. This introduction will build on their organisational skills, and practical approach to working, and provide them with the skills and tools they need to successfully manage projects. A great introduction to projects, and first step, if considering obtaining a formal qualification such as PRINCE2 or Agile.
In this course participants will learn the phases of project management and how to break down milestones into tasks and organise those tasks into a timeline that is achievable. Techniques and skills for planning will be reviewed to underscore the benefits of not just launching into activity and follow where it leads. Requirements to monitor and control and stay on track will be detailed and practised.
QA level 3 award in Emergency First Aid at Work
During this 1 day course, Learners will develop the skills and knowledge needed to deal with a range of emergency first aid situations, including: managing an unresponsive casualty, CPR, choking, shock, wounds and bleeding and minor injuries.
Successful Learners will receive a personalised QA Level 3 Award in Emergency First Aid at Work (RQF) e-Certificate immediately after their results have been submitted. The certificate lasts for 3 years .
Suitable for - Non – Clinical staff and Pathology and Pharmacy staff
Safety Intervention (SI) Training (formerly MAPA)
- Identify behaviour that indicates an escalation towards aggressive and violent behaviour and take appropriate measures to avoid, decelerate and/or de-escalate crisis situations.
- Assess the level of risk associated with crisis behaviour and make appropriate decisions related to the management of such risks.
- Identify suitable and acceptable physical interventions to reduce or manage risk behaviour
- Identify the impact of crisis events and describe post crisis responses which can be used for personal and organisational support and learning
Please note there is a physical activity as part of the programme - please ensure you wear suitable clothing/footware on the day.
Sage and Thyme
This 3 hour workshop uses a mix of small group work, lectures and rehearsals to teach participants how to have an evidence-based, structured conversation with someone who has concerns or is distressed.
The workshops uses small groups to establish what the participants already know about how to pick up and respond to concerns.
The SAGE & THYME model is introduced as a model to help participants translate the research and policy into their interactions with distressed or worried people.
Bookings for this course is done on our new booking system - Barts Health Course Bookings
Train the trainer
A 3 day course designed to equip you with the knowledge and skills required to train and teach in your area/specialism. Topics include planning and delivery with varied learning styles, classroom management and direction to keep your learners engaged.
Delivered by two professionally qualified teachers, you will be participating in group work, learning activities with a 15 minute micro teach session delivered by you on day 3 to demonstrate your skills and learning from the previous 2 days. This course has been certified by CPD UK (certificate number A002997) and has a value of 21 CPD hours.
Pre course work needs to be completed before attending course. Please see confirmation email for pre course work.
Bookings for this course is done on our new booking system - Barts Health Course Bookings