Admin development programme
Today's administrative professional needs flexibility and a broad portfolio of skills including self-motivation, assertiveness, and dealing with difficult people. You will benefit from this four day course if you are an administrator, ward clerk/receptionist, medical secretary or PA, who wants to enhance your administrative support skills, as well as evaluating your existing techniques. This highly participative four-day programme uses facilitated discussions, group activities and reflective time to provide a rich learning experience that can be applied directly back in the workplace.
Appraisal for managers
This half day appraisal workshop aims to equip managers and supervisors with the necessary skills required to carry out an effective performance review with their staff. There will be strong emphasis on setting SMARTR objectives and providing effective feedback that will assist you in measuring your team's performance.
Appraisal Training for Staff
This half day workshop will equip staff with the necessary skills required to effectively prepare for their annual performance review. There is a strong emphasis on the communication skills required to have an effective performance discussion as well as the opportunity to practice writing performance objectives.
Budget holder training
As financial management continues to be a key priority throughout the Trust and the NHS, this workshop provides all budget holders with the know-how to manage the finances effectively.
Starting with the basics, this workshop covers all aspects of pay and non-pay budget statements, staff registers, stock, non-stock ordering, establishment control and best value.
As well as detailed presentations on the various topics, interactive group exercises provide a more informal yet effective way of getting to grips with the key issues.
Challenging conversations for managers
A high impact programme which will help delegates recognise the importance of clear and honest communication and how, when done well, can be a major step to improving performance, whether at an individual, team, management, leadership or organisational level.
This highly participative course aims to help you develop the skills and have the confidence to hold challenging conversations with members of your team, and address issues and potential problems in a timely and effective manner and where possible avoid escalation to more serious issues.
The programme will provide delegates with the practical tools and techniques to utilise immediately when they return to the workplace.
This half day highly participative workshop in which delegates will learn about the importance of effective communication and some of the tools and techniques that can be used to improve the way you communicate with others.
It can be difficult to know that a complaint has been made about you or a member of your team. It can be equally difficult to investigate such complaints, especially if you have never been involved in a complaint or an investigation before.
The Central Complaints Team delivers practical workshops on complaints handling across the Trust, to equip staff with the skills for dealing with complaints.
Customer care training
This half day workshop, described by an attendee as “the best customer care workshop I’ve been on” explores the way in which we communicate with our patients, visitors and colleagues, using a theatre forum approach. Participants will watch professional actors play out different scenarios taken from patient feedback and then have the opportunity to replay what they have seen making positive changes along the way until an agreeable solution is found.
Disability awareness training
This half-day training will highlight issues around disability, raising awareness and understanding how to support colleagues by making reasonable adjustments in the workplace.
It will help colleagues to be mindful of our duty to give ‘due regard’ and support our Trust vision of providing compassionate and safe care. Participants will also be given updates on current legislation around these issues.
It is a highly interactive workshop with presentations, group exercises and the chance to ask questions throughout the session.
Health Literacy Awareness Workshop
To enable participants to understand the impact health literacy can have on our patients, how to address these issues and the challenges of engaging with patients with poor health literacy skills.
This workshop will enable you to understand your own behavioural styles and those of others, and also help you develop achievable techniques for communicating and behaving more assertively. You will learn how to be firm but fair and say 'no' when you need to.
Interview skills workshop
This half day workshop takes a practical approach to help participants prepare for a job interview. There will be a strong emphasis on communication skills and the skills needed in handling interview questions in a confident manner.
Introduction to Medical Terminology
This session gives admin and clerical staff an understanding of general medical terminology. It offers an awareness of clinical services for all those working within healthcare.
LGBT Health Needs Awareness Training
Evidence shows that health and social care practice with LGBTQ people needs to improve, particularly in the light of recent equalities legislation
Managing Actual or Potential Aggression Training (MAPA) Foundation
- Identify behaviour that indicates an escalation towards aggressive and violent behaviour and take appropriate measures to avoid, decelerate and/or de-escalate crisis situations.
- Assess the level of risk associated with crisis behaviour and make appropriate decisions related to the management of such risks.
- Identify suitable and acceptable physical interventions to reduce or manage risk behaviour
- Identify the impact of crisis events and describe post crisis responses which can be used for personal and organisational support and learning
Minutes of a Meeting
The course identifies the skills needed for producing minutes and is highly participative and made up of small and whole group exercises. All participants will be given the opportunity to write a set of minutes and to receive individual feedback on their work.
MS Office Training (2 days)
All staff wanting to learn more about the MS office packages including Word, Excel, Powerpoint & Outlook.
NHS Pension Update Seminar Programme
NHS Pension Scheme
Previous Employer Pensions
This all-day workshop is provided by an external company with a wealth of experience of supporting NHS staff who are considering or approaching retirement. The workshop offers the opportunity to ask those questions related to the financial aspects of retirement.
The emphasis of this programme will be on participatory learning. During the day participants will give at least one presentation and receive feedback from the trainer and other participants. Where available, presentations may be subject to video playback in order to assist with learning.
Preventing bullying and harassment workshop
This one-day workshop will give you an insight into the causes, prevention, legislation and management of workplace bullying and harassment. It is a highly interactive workshop with presentations, group exercises and the chance to ask questions throughout the day.
PRINCE2 foundation course
This is a 2 day course and the purpose of the PRINCE2 Foundation qualification is to confirm that a candidate has sufficient knowledge and understanding of the PRINCE2 method to be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2. The Foundation qualification is also a pre-requisite for the Practitioner qualification.
PRINCE2 practitioner course
This is a 3 day course and the purpose of the Practitioner qualification is to confirm whether the candidate has achieved sufficient understanding of how to apply and tailor PRINCE2 in a scenario situation. A successful Practitioner candidate should, with suitable direction, be able to start applying the method to a real project but may not be sufficiently skilled to do this appropriately for all situations. Their individual project management expertise, complexity of the project and the support provided for the use of PRINCE2 in their work environment will all be factors that impact what the Practitioner can achieve.
Principles of project management course
A large number of staff working in a healthcare organisation will be involved in working on a project, either as a project manager or member of a project team, as part of their wider role. This workshop provides participants with the solid foundations on which to build their project management skills.
Risk Assessment and Incident Management training
1 hour presentation taking delegates through legislative requirements, what is deemed suitable and sufficient, and what to do when risk assessments have been written. How to ensure correct details of incidents are recorded
Serious Incident Investigation Training
This one-day serious incident investigations course offers candidates the chance to develop the skills and abilities necessary to undertake an effective serious incident investigation. This interactive training course will provide participants with an understanding of the serious incident investigation process, including root cause analysis, in order to be able to undertake an effective investigation. It will use examples to illustrate the implementation of serious incident investigation practices as well as examples of effective working with patient/ families, staff involved and writing effective investigation reports
Time management workshop
This workshop will provide staff with a range of tools and techniques to enable them to manage their time more effectively. Suitable for all staff.
Train the trainer
A 3 day course designed to equip you with the knowledge and skills required to train and teach in your area/specialism. Topics include planning and delivery with varied learning styles, classroom management and direction to keep your learners engaged.
Delivered by two professionally qualified teachers, you will be participating in group work, learning activities with a 15 minute micro teach session delivered by you on day 3 to demonstrate your skills and learning from the previous 2 days. This course has been certified by CPD UK (certificate number A002997) and has a value of 21 CPD hours.
Pre course work needs to be completed before attending course. Please see confirmation email for pre course work.
Unconcious Bias Training
Unconcious Bias in the Workplace