Customer care training

Course overview

This half day workshop, described by an attendee as “the best customer care workshop I’ve been on” explores the way in which we communicate with our patients, visitors and colleagues, using a theatre forum approach. Participants will watch professional actors play out different scenarios taken from patient feedback and then have the opportunity to replay what they have seen making positive changes along the way until an agreeable solution is found. 

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All staff

  1. Demonstrate that you are making a positive contribution to the Barts Health Values
  2. Identify ways in which you can improve the service that you provide to your patients, visitors and colleagues
  3. Share best practice with your colleagues 
  1. Scenarios that focus on improving the experience that we provide for our patients, visitors and colleagues
  2. Audience participation
  3. Facilitated large and small group discussions