Communication skills

Course overview

This half day highly participative workshop in which delegates will learn about the importance of effective communication and some of the tools and techniques that can be used to improve the way you communicate with others.

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All staff

  1. Understand the importance of effective communication
  2. Understand what face to face communication is
  3. Demonstrate good non-verbal communication, modulation and words
  4. Demonstrate good active listening skills and understanding the importance of active listening 
  1. Importance of effective communication
  2. Demonstrating good body language to provide effective communication
  3. Understanding modulation and how to use it effectively
  4. Using positive words to create a positive atmosphere
  5. Listening effectively to create the right environment 



All sessions 9.30-12.30