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Forthcoming courses

Appraisal Training for Managers

Appraisal for managers

This half day appraisal workshop aims to equip managers and supervisors with the necessary skills required to carry out an effective performance review with their staff. There will be strong emphasis on setting SMARTR objectives and providing effective feedback that will assist you in measuring your team's performance.

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Customer care training

Customer care training

This half day workshop, described by an attendee as “the best customer care workshop I’ve been on” explores the way in which we communicate with our patients, visitors and colleagues, using a theatre forum approach. Participants will watch professional actors play out different scenarios taken from patient feedback and then have the opportunity to replay what they have seen making positive changes along the way until an agreeable solution is found.

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Appraisal for staff

This half day workshop will equip staff with the necessary skills required to effectively prepare for their annual performance review. There is a strong emphasis on the communication skills required to have an effective performance discussion as well as the opportunity to practice writing performance objectives.

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  • "Coaching session this morning was excellent. Very thought provoking, made me think about new ideas and approaches."
    Participant, Band 6 Clinical Leadership programme (October 2017)
  • "I was engaged from the beginning to the end of the training and the programme content was very useful."
    Participant, Train the Trainer programme (November 2017)
  • "I now have a clear understanding of the appraisal process which has increased my motivation as an appraisee and appraiser."
    Participant, Meaningful appraisal conversations for managers (June 2017)

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