Learning Disability and Autism Training – Tier 1

For people who require a general understanding of autism, and learning disabilities, and the support people may need. E.G Receptionists, porters, security staff.

Learning Disability and Autism Training – Tier 2

For people with responsibility for providing care and support (for an autistic person or people, and / or people who have a learning disability) but who could seek support from others for complex management or complex decision-making E.G Doctors, nurses, dentists, Physiotherapists’, HCA’s, support workers.

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Customer Care

This half day workshop, described by an attendee as “the best customer care workshop I’ve been on” explores the way in which we communicate with our patients, visitors and colleagues, using a theatre forum approach. Participants will watch professional actors play out different scenarios taken from patient feedback and then have the opportunity to replay what they have seen making positive changes along the way until an agreeable solution is found.

Minutes of a Meeting

The course identifies the skills needed for producing minutes and is highly participative and made up of small and whole group exercises. All participants will be given the opportunity to write a set of minutes and to receive individual feedback on their work..